Q: Do I need an account to place an order?
A: No, you can place your order as a guest, using your email address and other required information. Please make sure that your contact details are correct because we will keep you updated with your order via your email address.
However, we recommend that you register with us because of these following perks:
- More proactively keep track of your order.
- Save your contact details for faster purchases in the future.
- Manage your order history.
- Enroll in our loyalty program and unlock exclusive rewards.
Q: How can I place an order?
A: In order to make a purchase on our shop follow these steps :
Step 1: Select the item(s) that you wish to purchase on our website https://galaprintify.com
Step 2: Complete all required options
Step 3: Click on the button “Preview your Personalization”
Step 4: Choose the quantity and press the button “ADD TO CART”
Step 5: Click on "Checkout" and fill in your personal data( contact information, shipping address) and apply a discount code (if you have) to complete purchasing.
If the entire procedure is performed correctly, you’ll get a confirmation email with detailed order information.
Q: I would like to modify my order, how can i do ?
A: You can modify your order simply by sending your request via this contact form. Please provide all details for your adjustment and your order number.
NOTE:
- Your order is only eligible to be modified within 4 hours after placing the order. If we don't receive any request to modify the order within this timeframe, the order will locked for processing and can no longer be adjusted.
Q: How can I change my billing address?
A: Unfortunately, we are unable to edit the billing address once an order has been placed. However, the payment will be taken out directly from the PayPal account or the Card you provided so the billing address will not affect the payment. If you receive the confirmation email for your most recent order and the billing address is incorrect but the shipping address is correct, you will still be able to receive your order. Therefore, please make sure that your shipping address is correct. Or please send us your correct billing address via this contact form including your order number in 24 hours.
Q: How can I track my order?
A: You can visit this site to follow up on your order status right away:
https://galaprintify.com/pages/track (An order number or tracking number is required. You may get them from the order confirmation or shipping confirmation emails.)
Besides, you also can track by this website with your tracking number: https://www.17track.net/en
If there is something wrong, you can reach out to our Support Team for further support.
Q: How do I cancel my order?
A: We are sorry to hear you wish to cancel your order. If you'd like to cancel your order, please send us your request via this contact form including your order number. If possible, hope you can let us hear about your cancellation reason, we’re always looking for ways to deliver happiness.
NOTE: Your order is only eligible to be canceled within 4 hours of placing the order. After that time, the order is locked for processing and can no longer be canceled.